Official Documents

Kl108's Commitment to Your Privacy

At kl108, we understand how important privacy is to every user. When you play on our platform, you entrust us with your personal information — and we take that trust seriously.

This Privacy Policy is written in plain language so you truly understand what happens with your data — not just lengthy, dry legal terms. We want you to know exactly what information we collect, why it is needed, and how it is protected.

This policy applies to all users of the kl108 platform, including the kl108.one website and our mobile app for Android and iOS. By using any kl108 service, you agree to the data handling practices described in this Privacy Policy.

Quick Summary: kl108 only collects data that is strictly necessary, stores it securely, does not sell it to third parties, and you may request deletion of your data at any time.

End-to-End Encryption

All data is transmitted via 256-bit SSL encryption. Your information cannot be read by third parties during transmission.

No Data Sales

Kl108 has never sold or rented members' personal data to any third party for marketing purposes.

Full Member Control

You have the right to access, amend, or request deletion of your personal data at any time.

PCI DSS Compliant

Financial data is processed through payment gateways that comply with the highest PCI DSS security standards.

Secure Servers

Data is stored on servers protected by firewalls, layered access controls, and 24/7 monitoring.

Regularly Updated

This privacy policy is reviewed periodically to ensure it remains aligned with the latest data protection practices.

1 Introduction and Scope

Kl108 ("we", "Platform", "kl108.one") operates as an online entertainment platform. In our operations, we need to collect certain personal information from members for legitimate and necessary purposes. This Privacy Policy outlines our responsibilities as a data controller and your rights as a data subject.

This policy applies to all individuals who:

  • Visiting the kl108.one website without registering as a member
  • Registered with an active account on the kl108 platform
  • Using the kl108 mobile app on Android or iOS
  • Contacting the kl108 customer support team through any channel

This policy is written in Bahasa Melayu for the convenience of Malaysian members. Should any conflict arise between different language versions, the Bahasa Melayu version shall serve as the primary reference for Malaysian members.

2 Information We Collect

Kl108 only collects information that is strictly necessary for the safe and effective operation of the platform. The following are the categories of information we collect:

2.1 Information You Provide Directly

Type of Information Example Main Purpose
Identity Information Full name, date of birth, IC/passport number Identity verification (KYC) and legal compliance
Contact Information Email address, phone number Account and customer support communications
Financial Information Bank account number, bank name Deposit and withdrawal processing
Supporting Documents IC image, utility bill, bank statement KYC verification and security processes

2.2 Information Collected Automatically

When you use the kl108 platform, our systems automatically record the following technical information:

  • IP address and general location (state/country level)
  • Device type, operating system, and browser version
  • Pages visited and time spent on the platform
  • Gaming activity including betting history and transactions
  • Login session details including date, time, and location

2.3 Data We Do NOT Collect

For clarity, kl108 does not directly collect credit or debit card numbers — all card processing is handled by PCI DSS-compliant third-party payment gateways. We also do not store your password in plain text.

3 How We Use Your Data

Collected data is used solely for the following purposes:

Account Management

Creating and managing your account, processing registrations, verifying identity, and facilitating secure logins.

Transaction Processing

Processing deposits and withdrawals, verifying payments, preventing fraud, and ensuring all financial transactions run smoothly.

Customer Service

Answering inquiries, resolving technical issues, managing complaints, and providing effective support to members.

Security and Compliance

Detecting fraudulent activity, preventing money laundering, complying with legal requirements, and protecting the safety of all members.

Platform Improvements

Analyzing usage patterns to improve features, performance, and the overall kl108 platform experience.

Promotional Communications

Sending information about promotions, bonuses, and the latest offers — only to members who have opted in to receive them.

4 Data Storage and Security

We take data security very seriously. The following are the technical and organisational measures we implement to protect your personal information:

4.1 Technical Measures

  • 256-bit SSL Encryption: All communications between your device and kl108 servers are fully encrypted
  • Two-Factor Authentication (2FA): Available for all accounts as an added layer of security
  • Advanced Firewall: Servers are protected by a multi-layered firewall system that monitors and filters suspicious traffic
  • KYC Verification: Strict identity verification process to prevent impersonation and fraud
  • 24/7 Monitoring: Our IT security team monitors platform activity around the clock

4.2 Data Retention Period

Kl108 retains your personal data only for as long as necessary for the stated purposes or as required by law. In general:

  • Active account data is retained for as long as your account remains active
  • Transaction records are retained for a minimum of 7 years for accounting and compliance purposes
  • Closed account data is held for 5 years after closure before being securely deleted
  • Customer support communication logs are retained for 2 years

While we take all reasonable measures to protect your data, no security system is 100% impenetrable. In the event of a data breach that affects you, we will notify you within the timeframe required by law.

5 Data Sharing with Third Parties

Kl108 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share necessary data in the following circumstances:

5.1 Trusted Service Providers

We work with third-party service providers that help us operate the platform, including:

  • Payment gateways and financial transaction processors
  • Identity verification (KYC) service providers
  • Server infrastructure and cloud computing service providers
  • Game software providers

All these providers are bound by strict data protection agreements and may only use your data for purposes we have specified.

5.2 Legal Requirements

Kl108 may disclose your personal information when required by law, court order, or a legitimate request from Malaysian government authorities. This includes investigations related to money laundering, fraud, or other criminal activities.

5.3 Protection of Interests

In cases involving the protection of platform security, the rights of other members, or legitimate public interest, kl108 may share necessary information with relevant parties.

6 Cookies and Tracking Technologies

The kl108 platform uses cookies and similar tracking technologies to enhance user experience. The following are the types of cookies we use:

Cookie Type Purpose Duration
Essential Cookies Required for core platform functions — login, session security, and language preferences Session only
Performance Cookies Collecting information on how you use the platform to help us improve Up to 12 months
Functional Cookies Saving your preferences such as display settings and game choices Up to 6 months
Security Cookies Helps identify suspicious activity and protect your account 30 days

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. Third-party cookies used by game providers are governed by their respective privacy policies.

7 Your Rights as a Data Subject

As a kl108 member, you have the following rights regarding your personal data:

Right to Access

You may request a copy of all personal data we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete data.

Right to Erasure

You may request deletion of your data, subject to certain legal requirements.

Right to Object

You may object to the processing of your data for direct marketing purposes.

Right to Portability

You may request your data in a machine-readable format.

Right to Restriction

You may request restriction of data processing under certain circumstances.

To exercise any of the above rights, please contact the kl108 support team via Live Chat or email. We will process your request within 30 business days.

8 Child Data Protection

The kl108 platform is intended for adult users aged 18 and above only. We do not knowingly collect any personal data from individuals under the age of 18.

If we discover that personal data belonging to a minor has been collected without appropriate age verification, we will take immediate steps to delete that information and close the account in question.

If you believe that a minor may have registered on our platform, please contact our support team immediately so that appropriate action can be taken.

9 Changes to This Privacy Policy

Kl108 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use.

When we make significant changes, we will:

  • Updating the "Last Updated" date at the top of this page
  • Sending notifications to members via email or in-account notifications
  • Displaying a clear notice on the kl108.one homepage for at least 7 days

Continued use of the kl108 platform after any changes are made constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.

10 Contact Us for Privacy Matters

If you have any questions, concerns, or wish to exercise your data rights, please contact the kl108 privacy team through any of the following channels:

Live Chat
Available 24/7 in your account
Privacy Email
WhatsApp
Response within 24 hours

For complaints related to the handling of your personal data that our team is unable to resolve, you may refer to the Personal Data Protection Department of Malaysia (JPDP) through their official channels.

Play Safe at KL108

Your privacy is protected, your data is secure. Register now and enjoy a transparent, trusted gaming experience alongside tens of thousands of members across Malaysia.

Bahasa Melayu